Boddingtons have recently invested in a new Customer Relationship Management (CRM) system, which works in conjunction with our current accounting software.
CRM will enable our Sales and Customer Service Department to manage the relationships with potential and existing customers far more effectively.
The system allows Boddingtons to understand more about our customer’s requirements and will ensure that the correct product specialist deals with enquiries.

In order to implement this new system, Boddingtons have expanded the Sales team to include specialist product managers, which whom will be supported by the Customer Service Team.  The Customer Service Team will be the first line of contact with Boddingtons and are able to deal with existing contracts, prices, standard products, current orders, logistics, deliveries and customer enquiries.  The team will also pass over customers to the relevant Product Managers should the requirement be of a specialist nature.

Our Customer Service Team is lead by Karen Potten, and includes Nicky Patrick, Nhung Wan and Katy Burns.

Boddingtons view Customer Service as one of the most important parts of their business and will endeavour to ensure that nothing less than 100% Customer Service is achieved

Click here to view members of our Sales Team

Click here to view members of our Customer Services Team